Request a refund review for a digital purchase

Keep the CCBill receipt or card billing descriptor and your Toecial order number, if available.

Contact CCBill Consumer Support for a billing or subscription review.

For a duplicate charge, unauthorized billing, or a delivery problem that support cannot resolve, send the order details and a short description to Toecial support.

Completed digital purchases are generally non-refundable after access is provided, except where required by law; approved refunds remove the related paid access.