Frequently Asked Questions
Click on any question below to view the detailed explanation.
How do I learn the basics quickly?
Start with the Tutorial, then open the Help Center category that matches what you want to do.
How does post scheduling work for artists?
Artists and admins can schedule up to 10 posts ahead of time, up to 30 days in advance. You can pick any time of day (up to 11:59 PM) on the 30th calendar day. Scheduled posts automatically publish when the time arrives and can be rescheduled or published early from the Artist Dashboard > Media > Scheduled tab or the dedicated Scheduled Posts page.
Can I schedule posts from mobile or upload popups?
Yes! The post scheduling option is built directly into all media upload forms across the site, including the global '+ Add New' header modal, profile upload areas, and dashboard media managers.
Why is an artist paid feature unavailable?
Paid artist features may require identity verification, tax information, payout setup, site approval, or profile visibility settings before they unlock.
How do I cancel a subscription?
Open Member Dashboard > Subscriptions and select Cancel subscription. CCBill processes the billing change; use CCBill Consumer Support if you need billing help.
How do I report illegal or non-consensual content?
Use the Complaints & Content Removal Policy and include URLs, screenshots, and a clear description where possible.
How do support messages work?
When you submit the support form, Toecial creates a regular DM thread with staff. The thread is free to start and can be continued from the DM inbox.
Where are privacy or deletion requests sent?
Privacy requests can be sent to [email protected]. The Privacy Policy explains account data and deletion handling.
How are artist age and records handled?
The USC 2257 Statement describes recordkeeping, verification, and the custodian of records for applicable content.
Why did my notification badge clear without marking everything read?
Opening the notification tray clears the small badge count only. It does not mark every notification row as read.
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